About receiving my card

How long does it take to receive my card?

If my card is lost in the mail and I have already loaded money onto my account, is my money secure?

How long does it take to receive my card?

As soon as your application has been verified your card will be posted to you and should arrive within 15 days.

Should your card not arrive within this time please contact us at or call customer services on 0333 4569569

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If my card is lost in the mail and I have already loaded money onto my account, is my money secure?

Yes. If your card is lost or intercepted in the mail, your money is secure as no one can spend it until the card is activated. Only the person who applies for the card can activate it.

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