I want to comment and give feedback on the service

Our success entirely depends upon your satisfaction and ongoing feedback. 360money only exists as a result of detailed research carried out with many of our cardholders and our experience in the prepaid card market.

In order for us to continue to improve our service please send us your feedback and recommendations by emailing We always value your help and support and we thank you in advance for your feedback.

Contact us

Before contacting us please refer to our comprehensive Help section. If you still require information regarding your card please contact us:

By Email

  • For general enquiries please email:

Or, to help us deal with your query more efficiently you can email the following:

  • If you have applied and not received your card yet:
  • If you require a printed statement of your account:
  • If you require any information on how to complete the identity check:
  • If you are experiencing difficulty with the website:
  • If you want to give us some feedback:

By Post

360money Customer Services, PO Box 3883, Swindon SN3 9EA.

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